Easy to Manage
The Teams Admin Centre for Operator Connect simplifies phone system management by providing a centralised and easy-to-use platform for managing call routing, voicemail, call queues, and other phone system settings.
Cost-effective
Negate capital outlays on expensive equipment.
Operator Connect is cloud-based, meaning you can run the service over the internet, with no need for physical equipment.
Quick to deploy
Within the Teams Admin Center, numbers can be ported and added with ease.
It is easy to add new users and devices,a nd there is no need for Powershell coding experience.
What is
Operator Connect?
Make calls to mobiles and landlines directly from Microsoft Teams.
Microsoft Operator Connect enables administrators of Microsoft Teams to access the "Operators" tab within the Teams admin center. This tab allows them to establish connections with calling services, obtain phone numbers and assign them to users.
Award-winning telephony for your business
If you value ease of use, and you don’t want to manage SBCs and telephony infrastructure in-house, Operator Connect provides an easy solution.
Should your business require granular telephony control, intends retaining on-prem equipment, and has coding skills, then Direct Routing is perfect for you.
Telephony options in Microsoft Teams
Deciding between Direct Routing, Operator Connect, and Calling Plans?
Process for deploying operator connect for Microsoft Teams
What is included with
Operator Connect?
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Microsoft Azure Peering Service (MAPS) provides Quality of Service for reliable calls
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Teams Admin Centre for easy administration and provisioning
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Shared services SLAs with Microsoft – 99.99% up time
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SIP Trunk Call Manager – Enables businesses to manage all aspects of inbound call routing.
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Microsoft Teams Admin Centre reporting
Operator Connect enables you to conveniently manage your numbers and users. You can easily initiate a relationship request directly from the Teams Admin Center.
This grants you visibility and the ability to allocate Firstnet-provided numbers to your users.
Port Numbers
From your existing supplier for uninterrupted business operations.
Self-Service
Management of Phone Numbers and users through the Teams Admin Portal​
Global Voice Network
For high quality, low latency conversations.
Auto Attendants
Direct customer calls through menu options to operators. Customize personal messages for after-hours and holidays.rough the Teams Admin Portal​
Purchase & Assign
Numbers to your entire team from one familiar interface.
Business Intelligence
Use analytics to integrate and prioritize agents based on skill set to keep your customer's wait time to a minimum.
Clear & Reliable Calls
Enjoy HD voice quality with geo-redundant data centers.